Shipping and Return Policy
We currently only ship within the United States, including all US Territories. Internationally, we currently ship to Australia and Great Britain.
We usually ship orders within 3-4 business days, unless the item takes more time to make. We ship Monday through Friday, with the exception of holidays.
Standard shipping on orders includes tracking without signature. Shipping rates will be calculated at time of checkout based on geographic region. Primary shipping method is USPS and generally takes 3-5 business days for delivery. We will utilize other third-party shipping companies depending on costs, schedule and shipping address.
Delivery times listed above are only an estimate and do not take into consideration delays due to holidays, etc. Addresses in remote areas may require additional delivery time. We do our best to help your items get to you in time, however, we are not responsible for packages delivered outside the estimated time frame.
We want you to be happy with your jewels! If you are not happy with your purchase, you can return qualifying item(s) for a refund or credit within 30 days of the ship date. Just contact us at email@example.com and we'll walk you through the process! Refunds outside of 30 days are subject to credit only.
Returned items must be:
- Unworn and in new condition
- In their original packaging
- Sale items and personalized items are FINAL SALE
All shipping and handling charges are non-refundable. Shipping costs and any other fees associated with sending your refund or exchange back to Prickly Cactus Jewels will be the responsibility of the customer. Packages requiring COD or other fees will be not be accepted or deducted from your refund. Returns are sent to our office.
*Note that not all refunds are equal so please contact us before sending your order back.
Exchanges can only be made for the same item at this time.