Customer Help

If you don't find answers to your questions, you can reach out to me via email (see form below).

How can we help?


Find answers to some commonly asked questions. If you don't find your answer, fill out the form below! I will get right back to you!


I want to customize an item I have ordered.

If you would like to change anything about a product after ordering, please email me by replying to your Order Receipt. I will respond and let you know if it is possible or not. Some items are not customizable, while others are. If the product is listed as 'PCJ designed and handmade,' I am able to usually change the product somewhat. I am happy to discuss it with you in further detail!

Can I cancel my order?

We completely get it, we change our minds too! If you want to cancel an order you just made that has not been shipped, please email me by replying to your Order Receipt. If it has not shipped, I am happy to cancel the order for you if possible.

If the item has already shipped, and should the item not work out, make sure to exchange for a preferred style or return for a refund.

Can I return a Sale Item?

All sale items are final and unreturnable.

Shipping, Returns & Exchanges

What is the Shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

We currently only ship within the United States, including all US Territories. Internationally, we currently ship to Australia and Great Britain.  

We usually ship orders within 3-4 business days, unless the item takes more time to make.  We ship Monday through Friday, with the exception of holidays. 

Standard shipping on orders includes tracking without signature.  Shipping rates will be calculated at time of checkout based on geographic region. Primary shipping method is USPS and generally takes 3-5 business days for delivery. We will utilize other third-party shipping companies depending on costs, schedule and shipping address.

Delivery times listed above are only an estimate and do not take into consideration delays due to holidays, etc. Addresses in remote areas may require additional delivery time. We do our best to help your items get to you in time, however, we are not responsible for packages delivered outside the estimated time frame. 

We offer free shipping on orders $150 and over. You must use the Discount Code SHIP150 to get the free shipping discount.

Do you ship overseas?

Yes, we ship to Australia and Canada. Shipping costs will apply, and will be added at checkout.

What is the Returns or Exchange Policy?

I want you to be happy with your jewels! If you are not happy with your purchase, you can return qualifying item(s) for a refund or credit within 30 days of the ship date. Just contact me at and I'll walk you through the process! Refunds outside of 30 days are subject to credit only. 

Returned items must be:

- Unworn and in new condition
- In their original packaging
- Sale items and personalized items are FINAL SALE

All shipping and handling charges are non-refundable. Shipping costs and any other fees associated with sending your refund or exchange back to Prickly Cactus Jewels will be the responsibility of the customer. Packages requiring COD or other fees will be not be accepted or deducted from your refund. Returns are to be sent to my shop.

*Note that not all refunds are equal so please contact me before sending your order back.

Exchanges can only be made for the same item at this time.

What is the Refund Policy

Please refer to the Refund Policy for a full description of applicable refunds.


What type of materials do you use?

You can find out more about the materials I use on The Materials page.

Jewelry Care

How do I care for my PCJ jewels?

I hope you truly love your jewels, and I want nothing more than for them to become staples in your wardrobe! I have created a great Blog Post specifically on Jewelry Care for both sterling silver and turquoise! Check out the post entitled, "Summer Jewelry Care."


How can I become a wholesale supplier of PCJ's jewelry?

For more information on becoming a Prickly Cactus Jewels retailer, please contact me at or call me at (817) 304-6330 with details about your business and store. You will need to have a Business Tax ID and website in order to qualify to become a wholesale supplier. Thank you for your interest!

Get in touch

Have additional questions? Fill out the form below and I will get back to you quickly!